Ricardo Polanco

Fatherhood Coach

Professional Summary

I am a bilingual professional with experience in social services, fatherhood coaching, financial services, banking, legal assistance, administrative support, and customer service. I have vast client relationships building experience, providing guidance and resources, maintaining confidential information, and supporting individuals in achieving personal and financial goals. Fluent in English and Spanish, with strong communication, organizational, technology, and problem-solving skills.

Skills

Customer Service and Client Relations
Fatherhood Coaching and Mentoring
Community Outreach and Networking
Financial Education and Client Support
Administrative and Clerical Support
Microsoft Word, Excel, PowerPoint and Outlook Proficiency
English & Spanish - Fluent
Social Media Management, Google Ads and SEO
Notary Services
Video Editing
Adobe Photoshop, Lightroom, Illustrator and Premiere Pro
Basic Mobile Device Software Troubleshooting
CPS Certified
CPR Certified

Education

University of South Florida - Tampa, FL
Economics and International Relations (B.A.)
January 2017 - December 2018

State College of Florida - Bradenton, FL
Computer Information Technology - (A.S.)
August 2026 - Present
General Studies (A.A.)
January 2015 - December 2016

Work Experience

Healthy Start Coalition of Manatee County - Fatherhood Coach

August 2023 - Present

Providing a safe, supportive, and confidential environment for fathers to discuss parenting goals, concerns, challenges, strengths, and personal development.
Coaching and mentoring fathers in developing healthy strategies to remain actively involved in their children's lives.
Educating fathers on effective communication, emotional expression, healthy relationships, and positive parenting practices.
Utilizing the 24/7 Dad curriculum to educate, empower, and inspire fathers.
Connecting clients with local agencies and community resources.
Providing basic financial guidance and resources to fathers seeking to improve their financial well-being.
Conducting community outreach and attending community events to promote the fatherhood program.
Maintaining client confidentiality and following HIPAA requirements and organizational privacy policies.

Bank OZK - Banking Relationship Specialist

August 2021 - August 2023

Delivered personalized customer service and financial guidance to clients in person and by telephone.
Educated clients on banking products, account options, lending products, and financial services.
Identified client needs and recommended appropriate products and services.
Updated and maintained accurate client financial information.
Prepared verification letters and client documentation in English and Spanish.
Led morning huddles to review branch goals, KPIs, and daily team objectives.
Represented the bank at BNI meetings, networking events, and community activities.
Opened and closed client accounts.
Performed professional notary services.
Referred qualified clients to wealth management and specialized financial services.

Barnes Walker Law Firm - Legal Assistant

May 2022 - December 2023

Prepared and drafted legal documents, including contracts, declarations, and amendments related to commercial real estate transactions.
Conducted legal and public-record research through the Manatee County and Sarasota County Clerk of Court websites.
Provided administrative and clerical support, including document preparation, filing, copying, and telephone assistance.
Managed and organized confidential legal documents and office files.
Assisted with document translation and English-Spanish interpretation during client interactions.

Truist Bank - Financial Services Specialist

May 2019 - August 2021

Provided professional customer service and financial assistance.
Updated and maintained accurate client financial information.
Handled cash transactions and currency management.
Performed currency exchange transactions.
Educated clients about financial products and services.
Opened and closed client accounts.
Referred qualified clients to financial specialists.
Assisted clients with check and debit card orders.

Florida Department of Children & Families - Administrative Assistant

December 2017 - February 2019

Provided clerical and administrative support.
Managed and distributed confidential documents.
Maintained organized and accurate files.
Assisted clients with questions and provided customer service.
Translated documents and provided English-Spanish interpretation.

State College of Florida - Student Assistant

January 2016 - November 2016

Provided clerical and administrative support.
Assisted with document preparation, filing, photocopying, and telephone assistance.
Maintained and organized confidential records.
Provided English-Spanish translation and interpretation assistance.
Entered and maintained data for educational records.

Academic Transcripts